If an object is not syncing as expected with Microsoft Azure Active Directory (Azure AD), it can be because of several reasons. If you have received an error email from Azure AD or you see the error in Azure AD Connect Health, read Troubleshooting errors during synchronization instead. But if you are troubleshooting a problem where the object is not in Azure AD, this article is for you. It describes how to find errors in the on-premises component Azure AD Connect synchronization.
Synchronization: Inbound synchronization rules and outbound synchronization rules are run in the order of precedence number, from lower to higher. To view the synchronization rules, go to the Synchronization Rules Editor from the desktop applications. The inbound synchronization rules bring in data from CS to MV. The outbound synchronization rules move data from MV to CS.
Azure AD sync issues
Start by selecting the error string. (In the preceding figure, the error string is sync-rule-error-function-triggered.) You are first presented with an overview of the object. To see the actual error, select Stack Trace. This trace provides debug-level information for the error.
If you don't find the object you're looking for, it might have been filtered with domain-based filtering or OU-based filtering. To verify that the filtering is configured as expected, read Azure AD Connect sync: Configure filtering.
You can perform another useful search by selecting the Azure AD Connector. In the Scope box, select Pending Import, and then select the Add check box. This search gives you all synced objects in Azure AD that cannot be associated with an on-premises object.
Those objects were created by another synchronization engine or a synchronization engine with a different filtering configuration. These orphan objects are no longer managed. Review this list and consider removing these objects by using the Azure AD PowerShell cmdlets.
The Synchronization Error tab is visible in the Connector Space Object Properties window only if there is a problem with the object. For more information, review how to troubleshoot sync errors on the Operations tab.
In the preceding figure, the Action column shows an inbound synchronization rule with the action Provision. That indicates that as long as this connector space object is present, the metaverse object remains. If the list of synchronization rules instead shows an outbound synchronization rule with a Provision action, this object is deleted when the metaverse object is deleted.
In the preceding figure, you can also see in the PasswordSync column that the inbound connector space can contribute changes to the password since one synchronization rule has the value True. This password is sent to Azure AD through the outbound rule.
In the lower-left corner of the Connector Space Object Properties window is the Preview button. Select this button to open the Preview page, where you can sync a single object. This page is useful if you are troubleshooting some custom synchronization rules and want to see the effect of a change on a single object. You can select a Full sync or a Delta sync. You can also select Generate Preview, which only keeps the change in memory. Or select Commit Preview, which updates the metaverse and stages all changes to target connector spaces.
Next to the Preview button, select the Log button to open the Log page. Here you can see the password sync status and history. For more information, see Troubleshoot password hash synchronization with Azure AD Connect sync.
If you did not find the object, it has not yet reached the metaverse. Continue to search for the object in the Active Directory connector space. If you find the object in the Active Directory connector space, there could be a sync error that is blocking the object from coming to the metaverse, or a synchronization rule scoping filter might be applied.
You can add Azure Sync to any directory in the Adobe Admin Console to automate its user management process. Azure Sync uses SCIM-protocol for user management and offers you control over user and group being sent to Adobe. Azure AD users synchronized with the Adobe Admin Console are unique and can be assigned to one or more product profiles.
You can sync nested groups from Azure AD through the Azure Sync integration, though nested groups are not automatically synced when the parent node of the group is added to the sync scope. You should also add Nested groups to the scope to include them in the automated sync.
Organizations must have a Premium (P1 or P2) or Microsoft 365 (E3 or A3) subscription with Azure Active Directory to use group-based assignment capabilities which allows an administrator to choose specific groups and users as the only objects to be synced to the Adobe Admin Console.
Organizations without these subscription levels can only sync individual users (not groups) or all users and groups in the Azure AD to the Adobe Admin Console. Check your Microsoft Azure subscription to confirm your organization's level and get in touch with your Microsoft representative if required.
Allow editing synced data in Admin Console: Once Azure Sync is established, all users and sync-created groups in a directory automatically go under sync management. After you enable editing, you can edit synced data in the Admin Console for a brief period. Any edits during this time do not affect user information in the Azure AD, but are overwritten by change requests from your identity provider.
By default, you must edit synced data from the identity provider and allow the changes to propagate through sync. We do not recommend you to manually change data in Admin Console unless absolutely necessary.
Edit user sync configuration: Redirects you to the configuration instructions to edit user sync. Use this if the modal is closed before completing the sync setup or if you must change things in Azure AD after the initial configuration.
Administrators can choose to remove sync from a federated directory within the Admin Console. Removing sync leaves the directory and its associated domains, user groups, and users intact, and removes read-only mode from the directory and its users and groups.
To remove sync from a directory, choose Go to Settings from the Directory settings> Sync tab, then Remove Sync. This action will permanently remove the sync setup from the Admin Console. If needed, you can reestablish sync with the same or different directory.
Implementing Azure Sync creates new federated user accounts and syncs users to the Adobe Admin Console. Administrators can also deprovision users and groups added through Azure Sync via the below three methods (in the Microsoft Azure Portal):
Once editing is enabled, it allows edits in the synced data for one hour before getting automatically disabled. We recommend you to click Disable editing immediately after user removal to ensure that the Admin Console reflects Azure AD changes.
The Azure AD provisioning service monitors the health of your configuration and places unhealthy apps in a "quarantine" state. If most or all of the calls made against the target system consistently fail because of an error, for example, invalid admin credentials, the provisioning job is marked as in quarantine. While in quarantine, the frequency of incremental cycles is gradually reduced to once per day. The provisioning job is removed from quarantine after all errors are fixed and the next sync cycle starts. If the provisioning job stays in quarantine for more than four weeks, the provisioning job is disabled (stops running). Learn more about applications provisioning in quarantine status within Azure AD.
After you enable editing, you can edit synced data in the Admin Console for a brief period. Any edits during this time do not affect user information in Azure AD. Later, your identity provider's change requests automatically overwrite these brief changes.
There are two more places where you can look for the synchronization errors one is the Microsoft 365 Admin center see if you are able to find those 12 errors that you have received through the email and if you see them then resolve them according to the error.
You can view directory synchronization errors in the Microsoft 365 admin center. Only the User object errors are displayed. To view errors with PowerShell, see Identify objects with DirSyncProvisioningErrors.
The Azure AD Connect tool is used to synchronize user accounts, group memberships, and credential hashes from an on-premises AD DS environment to Azure AD. This tool makes the integration easy and simplifies the management of your on-premises and cloud identity infrastructure.
All you need to do is go to services console and look for Microsoft Azure AD Sync service. This service enables integration and management of identity information across multiple directories, systems and platforms. If this service is stopped or disabled, no synchronization or password management for objects in connected data sources will be performed.
I have an issue where when the upgrade run is succeeds but does not restart the aadsync service, since the service did not fail it was stopped by the upgrader it is not auto restarted and is stuck in the stopped state until it is manually restarted. Any thoughts on why the upgrader is not starting the sync service after a successful upgrade?
In Azure Active Directory a popular feature is leveraging groups in order to assign license to users. In many cases customers apply group based licenses to groups that are synchronized from Active Directory on premises. This allows administrators the flexibility maintain group membership in a centralized directory and the flexibility to assign licenses without a second operation in a different directory. 2ff7e9595c
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